Refund & Cancellation Policy

Digital report purchases

Revelation Files reports are digital products generated and delivered electronically. Because the report is a digital product, payments are generally non-refundable once the purchased report has been successfully generated and delivered.

A refund cannot be requested solely because the customer does not agree with, dislike, or feel unsatisfied with the results, insights, rankings, scores, or conclusions in a successfully delivered report.

What the results mean

Results are generated from available information and signals. They are not guaranteed factual conclusions about another person’s thoughts, feelings, intentions, attraction, or behaviour. Payment does not guarantee an expected result or outcome.

Issues that may be reviewed

Support may review a request where there is evidence of:

• a charge where the purchased report was not unlocked or delivered because of a genuine technical issue;
• a genuine duplicate charge;
• a successfully completed payment where the related entitlement was not activated; or
• another genuine payment or system error.

Review does not mean that a refund is automatically due. The payment and delivery records will be considered to determine an appropriate resolution.

Failed or cancelled payments

Failed or cancelled payments do not unlock a paid report. Tampered or unverified payments also do not activate access. If an amount appears to have been charged despite a failed or cancelled payment, contact support so the transaction can be reviewed.

What is not normally refundable

A successfully delivered report is not normally refundable because of simple dissatisfaction, a change of mind, disagreement with the result, or not receiving the score, ranking, identity, insight, or other outcome the customer expected.

Requesting a review

Contact support with enough information to identify the relevant purchase and describe the issue. Do not send passwords, full card details, bank credentials, or other sensitive financial information.

Support email: support@revelationfiles.app

Applicable rights

Nothing in this policy limits rights or remedies available under applicable law.